Sunday, December 28, 2008

My Interaction with my Internet Hosting Company's Technical Support

Note:This interchange is a little loopy. I've concluded that the only reason my Internet Hosting Company has tech support is to aggravate its customers.

Thank you for contacting support. Please be prepared to answer your Security Question when we begin chatting. To enhance our security protocols, we'll need you to provide the answer to your Security Question at the beginning of our conversation. If you have not yet set your Security Question and Answer, please log into your account now to set it up. Thank you. Please hold for the next available operator to respond.

You are now chatting with 'Preston Sanders'

Preston Sanders: Hi Happy. My name is Preston, how are you today?

Happy: Hi Preston. I'm having a browser issue with cookies in my PHP scripts.

Preston Sanders: To protect your account from unauthorized changes, can you please verify for me the answer to the Security Question:

Preston Sanders: What is your mother's maiden name?

Happy: B*****t

Preston Sanders: Thank you for the authentication.

Preston Sanders: What exactly seems to be the issue?

Happy: I have some scripts that work okay in Google's Chrome browser, but the scripts do not work in IE7, Safari, or FireFox. I'm using PHP scripts and the $_COOKIE variable. I can read the variable in Chrome, but not in the other browsers.

Preston Sanders: I apologize for any inconvenience this has caused you.

Preston Sanders: There may be an issue with the browser or version of the browser you are using. Please contact any system Administrator regarding this issue.

Preston Sanders: We can do nothing in this regard as you are experiencing this issue on your local machine.

Preston Sanders: Are you the owner of this hosting account?

Preston Sanders: Do you have access to the e-mail address a*****t@happydoodle.*** ?

Happy: Yes, I own the account and I do have access to the e-mail account.

Preston Sanders: Okay.

Preston Sanders: Is there anything else I can assist you with today?

Happy: I'm not sure that I've actually yet been assisted. I'm wondering, for example, is my site configuration correct so that cookies work properly for the different browsers.

Preston Sanders: It should work fine with all the browsers. You can check it on other computers.

Happy: I've checked it on other computers, and it doesn't work on them, either; however, it works for the Chrome browser, but not for the other browsers. I think it is some kind of a PHP problem with reading the $_COOKIE variable, because I can look at the cookies in those various browsers, and the cookie has been properly set, but I can't read the cookie on those browsers, except for the Chrome browser.

Preston Sanders: Could you please provide me the exact URL where you are receiving the error?

Happy: I'm not receiving an http error; the script simply is not working correctly:

Happy: user=***** password=*******

Happy: The script should display with menu options, but instead, the script display a login url (which is the intended behavior IF the login cookie is not set).

Preston Sanders: Can you please provide the username and password to login at ?

Happy: user=***** password=*******

Preston Sanders: May I place you on hold for 2 to 3 minutes while I review your account?

Happy: Sure.

~~ Two Minute Interlude ~~

Preston Sanders: Thank you for holding.

Preston Sanders: I have checked it and it looks like there is an issue with your scripts. Hence, please contact any Web master and update your scripts.

Preston Sanders: We don't assist our customers with coding issues. I'm sorry and would like to apologize for that.

Happy: I'm the "webmaster" for this particular site. Any suggestions about where to seek some assistance for this issue?

Preston Sanders: I'm sorry, you need to correct this issue on your own. We don't have any issues on our servers.

Preston Sanders: Is there anything else I can assist you with today?

Happy: Evidently not.

Preston Sanders: Thank you for chatting with us. Please feel free to contact us at any time. We are available 24x7.

Preston Sanders: Bye!