I'm in Hell

All I want to do is install Norton Internet Security 2007. That's all, nothing fancy, just install it. But I can't. So I'm now on a live chat with a technician somewhere in the Indian Sub-continent. I'm being escalated from analyst to analyst. I'm always answering the same questions. I probably brought this on myself. I never should have purchased a computer. I could be cooking dinner in my kitchen instead, but I'm here, waiting for Vijayaraja. He's telling me to run an uninstall program that I've already run. It will be the third time that I've tried to install the program. I'm more than mildly annoyed that Symantec and Norton would sell this kind of product, and punish the people that buy their software.